Read your own confirmation first
Use the current meeting instructions for your reservation and terminal. A photograph from another traveller or a generic airport article may describe a different entrance. Do not move between terminals just because a stranger suggests it.
Send a useful location message
Send your booking name, flight number, terminal and the name of a visible sign or designated transportation area. A photo of your surroundings can help when sent directly to the confirmed dispatcher; avoid sharing passport images or payment details.
Verify any claim that your booking was cancelled
If someone says your provider has left, call or message the contact on your reservation before purchasing another ride. Check that a representative knows the correct company, destination and reservation details. Do not rely only on a name sign.
Keep a record of the resolution
If you agree on another vehicle or meeting point, keep that change in writing. If you arrange replacement transport independently, first check the cancellation and reimbursement conditions of the original booking. Airport personnel can help identify the appropriate official assistance point.
Sources & editorial approach
Official operators are linked for current airport services, routes and schedules. Our practical planning advice is editorial guidance; confirm trip-specific instructions with your booked provider.
How we research and update this website